Late Orders

I’m just seeing this video now on October 23rd, and it seems the same issue is still ongoing. I placed orders on 9/20, 9/30, and 10/12, and the first one hasn’t even shipped yet. I reached out on 9/28 and today for updates and was told there would be a table of estimated shipping times posted to the site “soon,” at the end of September, which never happened. I was told shipping will be early November now, which would be 6-7 weeks after my first order was placed. Honestly, I think the worst part about all of this is that there is almost zero updates or communication from the company unless you reach out to them first. Yes, I see this blog obviously, but these are general updates and you only see them if you know where to look. Perhaps at the very least, you could reach out to your customers with pending orders periodically to let them know where their orders are in the process. I have every bit of empathy for running a small business since I run one myself, I really do. But at some point I think this issue has to be corrected. Maybe closing the shop for a bit to catch up? I’ve seen several companies do that and it really helped them get back on track. Just my opinions here, of course! I do wish you guys luck and hope you can get back to your regular shipping schedule soon!

I agree with the people who are saying to change your lead times. Everyone will be okay with waiting longer. We almost all do it now anyway. But it does come with frustration when you can’t fulfill your shipping times. But a simple change to a month or 2 lead time and you’ll be set! Your products are insanely good! We all want them badly. We will all happily wait for 2 months for them as well. Even with that amount of lead time, they are accessible from you which is not common in the fidget community. I think you’ll find that all of this stress and drama goes away by simply changing your lead time.

Look into lean management strategies. That is how the Japanese do it and the Germans have embraced it (and many more countries besides that of course). You can do it, it makes your life more hell at first but only initially, worthwhile considering you are a manufacturer. Brand value is something you build over time.

Appreciate your situation but why is no compensation being offered? Free shipping for all effected orders would be a good way to go. Try better to keep your loyal customers happy. Also, why am I only finding out about this through a video here? Why was I not emailed and informed by this point..? Makes me SAD X(

First-time buyer here. It’s unfortunate that this issue comes up right after I made my very first purchase at Magnus. However, as long as the sliders’ quality remains as great as everyone says they are, I don’t mind waiting a bit longer.