Shipping Update
Shipping Of Late Orders
Here's an update on where we're at with orders from the "Crazy 10" sale (and some "Lucky Drop" orders too).
We're late (which I don't think I need to mention... but will at least acknowledge it). I'm not going to give "reasons" or "excuses" or such (I've found people, quite rightly, don't care ...and just want their orders shipped).
Total orders from the sale: (roughly) 1200
Total orders now shipped and delivered: 620
Orders packed and about to be shipped: (roughly) 270
Remaining (mostly, but not all, waiting on Zirconium plates): 300+
The slider bodies for the remaining orders have mostly been made and were just waiting for Zirconium for the plates (we encountered a huge delay from a vendor ...but that material did finally arrive and we're machining, finishing and heat-treating the zirconium now).
Lastly...
There's a huge mob of very annoyed people -- and this is absolutely more than justified -- at me being late yet again. All I can say is we are all working flat-out to fulfill orders.
Other Background Things...
Here's something I've been working on in the background (unrelated to CNC machining):
It's a little "hazy" looking and not very clear - this is because the mold was based on a raw, CNC machined part (which had no sort of polishing or such done to it).
It's definitely possible to get a better finish than this. This is not CNC machined ...but molded from a Silicone mold I made.
I ordered my item on the 10th October and still have had no input or any idea when I will receive ?? One frustrated customer
I understand the wait, but no email from you explaining it was taking longer? I had to come to the website and find your blog? These were promised in early November, I had forgotten I ordered them. November is almost over.
Absolutely no problem to wait, even if it would be for 10 weeks.
But, not to answer mails and messages is not the best way to handle problems, especially a lot of bad things like this darn OttoDesigns mess and a few others happened. Ghosting uncomfortable situations is… well, I would recommend to change this part in customer interaction, not needed to write bloomy letters by hand but a minimum of informations would be very fine. Of course not kind of information you find randomly like me right now but serious standardisized serial email or omething like that. Today this is close to none effort and would avoid a lot of anger…
Sincerally,
Tom
While I understand delays I am bummed that neither of my orders have shipped yet; one of which was placed at the end of September.
Doing a huge sale with promised ship times for products you don’t even have the materials to make is wildly unprofessional. Essentially using your customers for an interest fee loan. I should have learned my lesson after my first order, that I had to repeatedly email customer service to get them to ship it after ignoring the promised ship date that time as well. Last time I order from magnus for sure, this is a joke.