Shipping and NEW Custom Sliders
Three Things In Today's Post:
#1 -- Shipping Update (on "Crazy 10" sale)
I have updated the shipping times. Check the front page of the website. Some things are ahead of schedule ...some are on time ...and others are additionally late.
#2 -- IMPORTANT Shipping Information (Please Read!)
We have always done our best to reduce the likelihood you will have to pay duties/taxes on your shipments.
Unfortunately, going forward, we will be marking the actual price paid as the order value on any package (because, being honest here, we managed to get ourselves into a bit of trouble).
Please don't ask us to mark a lower value on your order because we are unable to do this.
Just to be clear:
Starting today... whatever price you paid for your order, then this is the price we will declare as the value on the package.
Any taxes or duties incurred when your package arrives in your country is outside our control.
NEW Custom "MagLab™" Sliders For Sale
I explain all about this NEW experiment on the MagLab page. :-)
もう待ちきれない！
4か月以上待って メールの問い合わせも返信無し！
もうダメだ！ 二度とこない！
snsでも購入者が みんな言ってる！
I am not usually one to leave comments and replies but I felt the need to do so in this case. I agree with a couple of the comments below. It is infuriating to see Magnus keep updating his homepage with “In stock” and “Ships within 48 hours – unless it’s the weekend” kind of statement when many of us who have already paid for our products and are waiting on the delayed orders by months. It is quite frankly insulting to us that you are shirking off your duties to fulfill orders that have been PAID FOR months prior and prioritize new products and new orders. While I will not cancel what I have already ordered, I certainly will not be coming back in the future.
Soooo… as much I´ve complained as much I now need to say how good the purchased slider is! Even the German taxes was very high so the whole thing was around $270, now the product is still worth the price (I would pay a hundred more for a simple steel Rapt). This is the best slider I´ve ever held in my hand, not the action but the overall appearance: most innovative design, insane precise machining and most silent one (without that godless ugly tape stuff).
Just two things as a constructive critic: change the customer interaction (desperately, this could be dangerous for your reputation), and offer the items with a set of replacement parts (screw, rubber rings, magnets – wouldbe maybe $15 more which is okay).
Kindly,
Tom
The admin of the website probably doesn’t even look at the comments. I mean I’m sure you guys have good reasons of your own. But seriously, not the way to go. There must be some logistical reasons, etc. Magnus must explain why certain items are shipped within “48 hours” and other items that were sold 3 months ago are still not being shipped lol. I mean I get that there are good reasons. But, seriously, you need to think about how existing customers are anxious about the purchases they made. Comments show that. They are the evidence. I am sure there are more but most of them probably don’t even know this blog exists. Most of them are probably complaining on Reddit or Facebook, etc. Please save your brand.
I ordered it in October, but it hasn’t even shipped yet this year… There are sliders that advertise that they will ship within 48 hours, but my item that I ordered in October hasn’t even shipped yet…
This is just too much, Magnus.